Office Administration
Office Administration and receptionist services are skills that are highly sought after, seeing as how every business needs great administration and customer service to sustain their business. As a receptionist you will be the face of the organisation that you work for and as an office admin manager or executive you will have a big responsibility on your hands to ensure that the documents and processes of the business run smoothly each day. Our accredited range of programs will teach you how to excel at these roles while also opening up a broader selection of career paths into which you may be able to progress.
Legal Secretary
41 Sections
CertificateCPD
- Learn to demonstrate your secretarial skills with attention to detail
- Gain knowledge of legal procedures
- Understand your day to day tasks of the smooth operation of a legal firm
- Understand basic legal principles
Office Administration & Reception
30 Sections
Beginner to AdvanceCPD
- Gain a clear understanding of the job role in office administration and the role and responsibilities pertaining to it.
- Learn how to apply administrative best practices to increase growth and success within an organisation.
- Learn how to take minutes at meetings and enhance your competency in meeting management.
- Qualifying in office administration means you can work in various roles with well-paid positions with room for progression.
- Improve your knowledge in business writing.
- Become in receptionist duties and tasks.
Professional Receptionist
27 Sections
Beginner to AdvanceCPD
- Gain a clear understanding of the job role of a receptionist, and the duties and tasks pertaining to it.
- Learn customer skills, welcoming guests, creating a good first impression and understanding customer needs.
- Learn how to use Microsoft Office application.
- Improve your technical writing skills.
Facilitation Skills
09 Sections
Beginner to Intermediate CPD
- Learn why effective facilitation is important to an organisation
- Learn to confront difficult situations and how to overcome them
- Learn of different techniques of effective facilitation
- Learn to achieve optimum results by using effective facilitation skills
- Learn how to deal with challenging behaviour
Facilitation and Meeting Skills
11 Sections
CertificateCPD
- Learn what it takes to be an effective leader and good communicator
- Learn the process of facilitation within an organisation
- Learn to carry out facilitation in challenging situations
- Learn of diverse characteristics in a successful facilitator
- Understand internal vs. external facilitators
Email Etiquette
07 Sections
CertificateCPD
- Learn how to avoid sending emotionally charged emails
- Learn how to use the subject line in an email appropriately
- Learn how to keep email messages official and brief
- Learn of zip and reference sections for large attachments
- Learn to correctly email different article links by effectively summarising them
Office Admin Secretarial & PA Training
30 Sections
CertificateCPD
- Learn how to apply administrative best practices to increase growth and success within an organisation.
- Gain a clear understanding of the job role in office admin and the role and responsibilities pertaining to it.
- Learn how to take minutes at meetings and enhance your competency in meeting management.
- Qualifying in office admin means you can work in various roles within well-paid positions and have room for progression.
- Improve your knowledge in business writing.
Executive Secretarial & PA
24 Sections
CertificateCPD
- Learn how to apply administrative best practices to increase growth and success within an organisation.
- Gain a clear understanding of the role and responsibilities related to a PA or executive secretary
- Learn how to take minutes at meetings and enhance your competency in meeting management.
- Improve your knowledge in business writing.
- Qualifying as a PA or executive secretary means you can work in various roles within well-paid positions and have room for progression.
Customer Service Essentials
18 Sections
CertificateCPD
- Learn the role and responsibilities it entails in working in customer service
- Enhance your skills so that you can stand out in the competition
- Learn to handle customer queries and complaints efficiently
- Learn strategies to implement high quality customer service
- Learn the fundamentals behind managing customers effectively
Customer Service Skills
06 Sections
Beginner to Intermediate CPD
- Learn the role and responsibilities it entails in working in customer service
- Learn of strategies to implement high quality customer service
- Enhance your skills so that you can stand out in the competition
- Learn to handle queries and complaints proficiently
- Take your career in customer service to the next level
Customer Service
09 Sections
Beginner to AdvanceCPD
- Explain in great detail what customer service really means
- The importance of customer service in any organisation or business
- Identify the goals of great customer service
- Understand why both verbal and non-verbal communication skills are required in good customer service
Get Organised - Level 3
05 Sections
CertificateCPD
- Discover new ways to organise your home
- Learn the secrets of organising your thoughts
- Learn how to be more organised in your life
- Learn to declutter the workplace and improve productivity
Legal Secretary
41 Sections
CertificateCPD
- Learn to demonstrate your secretarial skills with attention to detail
- Gain knowledge of legal procedures
- Understand your day to day tasks of the smooth operation of a legal firm
- Understand basic legal principles
Office Administration & Reception
30 Sections
Beginner to AdvanceCPD
- Gain a clear understanding of the job role in office administration and the role and responsibilities pertaining to it.
- Learn how to apply administrative best practices to increase growth and success within an organisation.
- Learn how to take minutes at meetings and enhance your competency in meeting management.
- Qualifying in office administration means you can work in various roles with well-paid positions with room for progression.
- Improve your knowledge in business writing.
- Become in receptionist duties and tasks.
Professional Receptionist
27 Sections
Beginner to AdvanceCPD
- Gain a clear understanding of the job role of a receptionist, and the duties and tasks pertaining to it.
- Learn customer skills, welcoming guests, creating a good first impression and understanding customer needs.
- Learn how to use Microsoft Office application.
- Improve your technical writing skills.
Facilitation Skills
09 Sections
Beginner to Intermediate CPD
- Learn why effective facilitation is important to an organisation
- Learn to confront difficult situations and how to overcome them
- Learn of different techniques of effective facilitation
- Learn to achieve optimum results by using effective facilitation skills
- Learn how to deal with challenging behaviour
Facilitation and Meeting Skills
11 Sections
CertificateCPD
- Learn what it takes to be an effective leader and good communicator
- Learn the process of facilitation within an organisation
- Learn to carry out facilitation in challenging situations
- Learn of diverse characteristics in a successful facilitator
- Understand internal vs. external facilitators
Email Etiquette
07 Sections
CertificateCPD
- Learn how to avoid sending emotionally charged emails
- Learn how to use the subject line in an email appropriately
- Learn how to keep email messages official and brief
- Learn of zip and reference sections for large attachments
- Learn to correctly email different article links by effectively summarising them
Office Admin Secretarial & PA Training
30 Sections
CertificateCPD
- Learn how to apply administrative best practices to increase growth and success within an organisation.
- Gain a clear understanding of the job role in office admin and the role and responsibilities pertaining to it.
- Learn how to take minutes at meetings and enhance your competency in meeting management.
- Qualifying in office admin means you can work in various roles within well-paid positions and have room for progression.
- Improve your knowledge in business writing.
Executive Secretarial & PA
24 Sections
CertificateCPD
- Learn how to apply administrative best practices to increase growth and success within an organisation.
- Gain a clear understanding of the role and responsibilities related to a PA or executive secretary
- Learn how to take minutes at meetings and enhance your competency in meeting management.
- Improve your knowledge in business writing.
- Qualifying as a PA or executive secretary means you can work in various roles within well-paid positions and have room for progression.
Customer Service Essentials
18 Sections
CertificateCPD
- Learn the role and responsibilities it entails in working in customer service
- Enhance your skills so that you can stand out in the competition
- Learn to handle customer queries and complaints efficiently
- Learn strategies to implement high quality customer service
- Learn the fundamentals behind managing customers effectively
Customer Service Skills
06 Sections
Beginner to Intermediate CPD
- Learn the role and responsibilities it entails in working in customer service
- Learn of strategies to implement high quality customer service
- Enhance your skills so that you can stand out in the competition
- Learn to handle queries and complaints proficiently
- Take your career in customer service to the next level
Customer Service
09 Sections
Beginner to AdvanceCPD
- Explain in great detail what customer service really means
- The importance of customer service in any organisation or business
- Identify the goals of great customer service
- Understand why both verbal and non-verbal communication skills are required in good customer service
Get Organised - Level 3
05 Sections
CertificateCPD
- Discover new ways to organise your home
- Learn the secrets of organising your thoughts
- Learn how to be more organised in your life
- Learn to declutter the workplace and improve productivity
Customer Service
09 Sections
Beginner to AdvanceCPD
- Explain in great detail what customer service really means
- The importance of customer service in any organisation or business
- Identify the goals of great customer service
- Understand why both verbal and non-verbal communication skills are required in good customer service
Customer Service Skills
06 Sections
Beginner to Intermediate CPD
- Learn the role and responsibilities it entails in working in customer service
- Learn of strategies to implement high quality customer service
- Enhance your skills so that you can stand out in the competition
- Learn to handle queries and complaints proficiently
- Take your career in customer service to the next level
Customer Service Essentials
18 Sections
CertificateCPD
- Learn the role and responsibilities it entails in working in customer service
- Enhance your skills so that you can stand out in the competition
- Learn to handle customer queries and complaints efficiently
- Learn strategies to implement high quality customer service
- Learn the fundamentals behind managing customers effectively
Executive Secretarial & PA
24 Sections
CertificateCPD
- Learn how to apply administrative best practices to increase growth and success within an organisation.
- Gain a clear understanding of the role and responsibilities related to a PA or executive secretary
- Learn how to take minutes at meetings and enhance your competency in meeting management.
- Improve your knowledge in business writing.
- Qualifying as a PA or executive secretary means you can work in various roles within well-paid positions and have room for progression.
Office Admin Secretarial & PA Training
30 Sections
CertificateCPD
- Learn how to apply administrative best practices to increase growth and success within an organisation.
- Gain a clear understanding of the job role in office admin and the role and responsibilities pertaining to it.
- Learn how to take minutes at meetings and enhance your competency in meeting management.
- Qualifying in office admin means you can work in various roles within well-paid positions and have room for progression.
- Improve your knowledge in business writing.
Email Etiquette
07 Sections
CertificateCPD
- Learn how to avoid sending emotionally charged emails
- Learn how to use the subject line in an email appropriately
- Learn how to keep email messages official and brief
- Learn of zip and reference sections for large attachments
- Learn to correctly email different article links by effectively summarising them
Facilitation and Meeting Skills
11 Sections
CertificateCPD
- Learn what it takes to be an effective leader and good communicator
- Learn the process of facilitation within an organisation
- Learn to carry out facilitation in challenging situations
- Learn of diverse characteristics in a successful facilitator
- Understand internal vs. external facilitators
Facilitation Skills
09 Sections
Beginner to Intermediate CPD
- Learn why effective facilitation is important to an organisation
- Learn to confront difficult situations and how to overcome them
- Learn of different techniques of effective facilitation
- Learn to achieve optimum results by using effective facilitation skills
- Learn how to deal with challenging behaviour
Professional Receptionist
27 Sections
Beginner to AdvanceCPD
- Gain a clear understanding of the job role of a receptionist, and the duties and tasks pertaining to it.
- Learn customer skills, welcoming guests, creating a good first impression and understanding customer needs.
- Learn how to use Microsoft Office application.
- Improve your technical writing skills.
Office Administration & Reception
30 Sections
Beginner to AdvanceCPD
- Gain a clear understanding of the job role in office administration and the role and responsibilities pertaining to it.
- Learn how to apply administrative best practices to increase growth and success within an organisation.
- Learn how to take minutes at meetings and enhance your competency in meeting management.
- Qualifying in office administration means you can work in various roles with well-paid positions with room for progression.
- Improve your knowledge in business writing.
- Become in receptionist duties and tasks.
Legal Secretary
41 Sections
CertificateCPD
- Learn to demonstrate your secretarial skills with attention to detail
- Gain knowledge of legal procedures
- Understand your day to day tasks of the smooth operation of a legal firm
- Understand basic legal principles
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