Office Administration
Office Administration and receptionist services are skills that are highly sought after, seeing as how every business needs great administration and customer service to sustain their business. As a receptionist you will be the face of the organisation that you work for and as an office admin manager or executive you will have a big responsibility on your hands to ensure that the documents and processes of the business run smoothly each day. Our accredited range of programs will teach you how to excel at these roles while also opening up a broader selection of career paths into which you may be able to progress.
Professional Receptionist
27 Sections
Beginner to AdvanceCPD
- Gain a clear understanding of the job role of a receptionist, and the duties and tasks pertaining to it.
- Learn customer skills, welcoming guests, creating a good first impression and understanding customer needs.
- Learn how to use Microsoft Office application.
- Improve your technical writing skills.
Customer Service
09 Sections
Beginner to AdvanceCPD
- Explain in great detail what customer service really means
- The importance of customer service in any organisation or business
- Identify the goals of great customer service
- Understand why both verbal and non-verbal communication skills are required in good customer service
Professional Receptionist
27 Sections
Beginner to AdvanceCPD
- Gain a clear understanding of the job role of a receptionist, and the duties and tasks pertaining to it.
- Learn customer skills, welcoming guests, creating a good first impression and understanding customer needs.
- Learn how to use Microsoft Office application.
- Improve your technical writing skills.
Customer Service
09 Sections
Beginner to AdvanceCPD
- Explain in great detail what customer service really means
- The importance of customer service in any organisation or business
- Identify the goals of great customer service
- Understand why both verbal and non-verbal communication skills are required in good customer service
Customer Service
09 Sections
Beginner to AdvanceCPD
- Explain in great detail what customer service really means
- The importance of customer service in any organisation or business
- Identify the goals of great customer service
- Understand why both verbal and non-verbal communication skills are required in good customer service
Professional Receptionist
27 Sections
Beginner to AdvanceCPD
- Gain a clear understanding of the job role of a receptionist, and the duties and tasks pertaining to it.
- Learn customer skills, welcoming guests, creating a good first impression and understanding customer needs.
- Learn how to use Microsoft Office application.
- Improve your technical writing skills.
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